Website Terms of Use

OUR PRIVACY POLICY
This privacy policy has been compiled to better serve those who are concerned with how their personally identifiable information is being used online. Please read our privacy policy carefully to get a clear understanding of how we collect, use, protect or otherwise handle your personally identifiable information in accordance with our website. We do not request or solicit information from third parties, with exception of times when the customer makes a purchase on behalf of another person.

HOW DO WE COLLECT INFORMATION?
We collect information from you when you register on our site, place an order, subscribe to a mailing list, fill out a form or enter information on our site.

HOW DO WE USE INFORMATION?
We may use your information to:
• Personalise your experience, to allow us to deliver the type of content and product offerings in which you are most interested
• To administer a promotion or survey
• To process your transactions in a more efficient manner
• To send you periodic emails regarding your order and our other products or services

HOW DO WE PROTECT VISITOR INFORMATION?
Our online store is scanned on a regular basis for security vulnerabilities in order to make sure your visit is safe, and we use regular Malware scanning. We implement a variety of security measures when a user places an order to maintain the safety of your personal information. All transactions are processed through a gateway provider and are not stored or processed on our servers.

USING INFORMATION AND WHAT YOU SHOULD KNOW
Our primary use for collecting information is to sell and deliver products to customers.

WHAT ABOUT COOKIES? WHAT ARE THEY AND WHAT ARE THEY USED FOR?
Yes, we use cookies and they are not harmful in any way. Cookies are small files that a site or its service provider transfers to your computers’ hard drive through your Web browser (if you allow) that enables the sites systems to recognise your browser and capture and remember certain information. For instance, we use cookies to help us remember and process the items in your shopping cart. They are also used to help us understand your preferences based on previous site activity. We also use cookies to help us compile aggregate data about site traffic interaction so that we can offer a better site and shopping experience in the future. Please note you will need to have a cookies-enabled computer in order to view our website. If the website is not loading, please check your cookies settings.

ANALYTICS AND YOUR IP ADDRESS
We use Google analytics to monitor and analyse the traffic to our site in order to personalise user experience and understand how users interact with our website. This means we are able to view a visitors’ IP address.

THIRD PARTY DISCLOSURE
We do not sell, trade or otherwise transfer to outside parties your personally identifiable information. This disclosure does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. Aggregate information is solely used for business purposes.

THIRD PARTY AFFILIATES
We use third party business affiliates for key business functions such as technical support, marketing, and accounting. These units have access to information in an aggregate form (not per individual) and any necessary disclosures are made in the strictest confidence.

THIRD PARTY LINKS
Occasionally, at our discretion, we may include or offer third part products or services on our website. These third party sites have separate and independent privacy policies. Therefore we have no responsibility or liability for the content of activities of these linked sites. Nonetheless, we seek to protect the integrity of the Alisa and Lysandra Collections website.

KEEPING INFORMATION
Under the Privacy Act, we retain information as far as it is reasonably necessary (for the life of a customer). This information is kept securely and as required by law. We collect your email address in order to:
• Send information, respond to inquiries, and/or other requests and questions.
• Process your orders and send you information and updates pertaining to orders.
• We may also send you additional information related to your chosen product.
• Market to our mailing list or continue to send emails to our clients after the original transaction has occurred.

We do not use false, or misleading subjects or email addresses. We honour opt-out/unsubscribe requests quickly. We allow users to unsubscribe by using the link at the bottom of each email.

ACCESS, CORRECTION AND COMPLAINTS
As a customer you have the right to make requests for any information we hold in relation to you as a customer. We encourage you to contact us to make corrections (if required) and to keep your information up to date. For such requests, please contact our Privacy Officer at hello@alisaandlysandra.com.au

COMPLAINTS
Do you have a complaint? If so, please put it in writing, stating your address and your best contact details and send to PO Box 263, Brighton SA 5048. A response will be provided within 30 days, which is the recommended timeframe under the Privacy Act.

CONTACTING US
If there are any questions regarding this privacy policy, please visit our contact page to view our contact details.